Cancel a subscription you cannot sign in to

A subscription is managed from the Subscription page of the Google account that started it. When you cannot sign in with that account any more, the support team cancels it for you.

Send an email to contact@tasksboard.com with:

• the email address of the old account, if you remember it,
• otherwise the date, amount, last 4 digits and name on the card of the latest charge.

We cancel the subscription, stop any payment retries and confirm by email. A charge from the last 30 days can be refunded: see refunds.

Writing from the card holder’s address or from the company domain of the old account helps us verify the request.

• Your Workspace administrator blocked TasksBoard. The sign-in shows “Your organization needs to approve TasksBoard”. Ask the administrator to allow the app, then sign in and cancel yourself. The steps for the administrator are in fix connection issues.
• The account still exists but TasksBoard no longer loads. Open tasksboard.com/resetLogin to renew the access, then open the Subscription page.
• You changed email address or domain. The subscription can be moved to your new account instead of cancelled: see move your subscription to another account.

Only the owner of a Team plan can cancel it or remove seats. A member who wants to stop using TasksBoard asks the owner to remove their seat. If the owner left the company, write to us with the company domain and the charge details and we transfer or cancel the plan.